24 hours emergency assistance


24-hour emergency assistance: On-call counseling and problem solving and/or immediate response for assistance at a person's home due to a health or personal emergency.

Primary caregiver: Individual principally responsible for the care and supervision of the person. He/she must maintain his/her primary residence at the same address as the person and be named as an owner or lessee of the primary residence.


A person is eligible to receive 24-hour emergency assistance if he/she meets one of the following sets of criteria:

1. The person:
  • Lives in his/her own home
  • Does not receive 24-hour supervision
  • Would otherwise require extensive, routine supervision

  • 2. The person lives with a primary caregiver who would otherwise require extensive support in the absence of this service to secure help in the event of an emergency.

    Covered Services


    This service covers the following non-equipment services:

  • Immediate response for assistance at a person’s home
  • On-call counseling and problem solving.

  • Equipment

    Apex Home Care does not assist in installation or set-up of Personal Emergency Response System (PERS) but Apex Home Care can help with testing and monitoring as needed